Once an order is placed, it is processed promptly to ensure quick shipping. Therefore, modifications or cancellations may not be possible. Please contact our customer service team at Sales@RaveFix.com immediately for assistance.

If a tracking number has already been issued, your order is in fulfillment and can no longer be changed or canceled. At that point, any adjustments will need to be made once you receive your package.

We know timing is everything—especially when you're prepping for your next big event. Orders are processed based on item availability and payment approval. During peak seasons or promotional drops, availability may change while your order is being finalized.Most orders placed Monday through Friday by 3:00 PM PST are eligible for same-day shipping.Orders placed after 3:00 PM PST or on weekends will be processed, and shipped the next business day.additional processing time, which will be clearly noted on the product and cart pages.

If you place your order by 3:00 PM PST (Monday–Friday) from anywhere in the continental United States, your order will ship the same day—and over 99% of our orders do. Please note that weekends and holidays are excluded.

While we offer free shipping on selected items and many orders arrive quickly without any extra cost, you’ll also have the option during checkout to choose upgraded shipping for faster delivery. Additional shipping fees will apply for these expedited services.

Once your order ships, you'll receive a confirmation email with tracking information. You can also log into your RaveFix account through our website, RaveFix.com, to view your order status.

Once your order ships, you'll receive a confirmation email with tracking information. You can also log into your RaveFix account through our website, RaveFix.com, to view your order status.

Once your package leaves our facility, it’s in the hands of the shipping carrier. If there’s a delay, we recommend reaching out directly to the carrier with your tracking number for the most accurate and timely update.

If your tracking shows “delivered” but you haven’t received the package, please contact the shipping carrier directly and provide your tracking number. They may ask you to open a . We’re unable to do this on your behalf, as the carrier will need delivery details that only you can confirm.

We accept returns of new, unworn, and unwashed merchandise within 30 days of purchase, with proof of purchase. Items must be in original condition, with all tags and liners still attached. Items marked Final Sale cannot be returned.

If 30 days have gone by since your purchase, unfortunately we can’t offer you credit or exchange.

There are absolutely no returns accepted on Halloween costumes and/or accessories as of October 19th. Any and all return requests must be made before October 18th at 11:59 PM. Our system is automated, and there are safeguards in place to prevent RaveFix employees from obtaining the return authorization needed. Any unauthorized returns will be rejected or discarded at the sender’s expense.

To start a return or exchange, please contact our customer service team at Sales@RaveFix.com with your order details. Items must be returned within 30 days of purchase to qualify.

We’re sorry to hear that! Please email Sales@RaveFix.com with a photo of the damaged product and your order info. We’re happy to help with a resolution.

Please note: Items outside of the 30-day window cannot be returned or refunded.

Yes! Check out our detailed Size Guide to find the perfect fit.

You can also sign up to be notified when your size or item is restocked directly on each product page.

Restock decisions are based on demand. You can now using our restock alert app, available on every product page. For broader updates, subscribe to our newsletter or follow us on social media.

No, you can checkout as a guest. However, creating an account allows you to track orders and manage your preferences.

We accept major credit cards, PayPal, Shop Pay (with installment payment options), and other secure payment methods available at checkout.

Subscribe to our newsletter and follow us on social media to receive updates on sales and exclusive offers.

Typically, only one discount code can be applied per order. Please refer to the specific promotion's terms and conditions.

Yes! Most of our styles are stocked in a full and inclusive size range.

Absolutely. All of our warehouse and factory workers are ensured fair wages, safe environments, and healthy working conditions.

Yes! We’d love to collaborate. You can learn more and apply to the RaveFix Affiliate & Ambassador Program here.

For any inquiries, please email us at Sales@RaveFix.com. Our customer service hours are 9:00 AM – 5:00 PM PST, Monday through Friday.

We prioritize your privacy and use industry-standard encryption and security measures to keep your data safe.
Read our full Privacy Policy for more information.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you credit or exchange. There are absolutely no returns accepted on Halloween Costumes and/or accessories as of October 19th. Any and all return requests will need to be made before October 18th 11:59pm. Our system is automated, and there are safeguards in place to prevent RaveFix employees from obtaining the return authorization needed. Any and all unauthorized returns will be rejected, or discarded at senders expense. 


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods (such as panties, bikini bottoms, etc.), hazardous materials, or flammable liquids or gases. All sale items which have been marked down in price are final sales, and returns cannot be accepted under any circumstance. Orders which have been delivered late due to carrier (USPS, or UPS) cannot be returned. You can contact the carrier with your tracking number to open a claim and request for a refund on the shipping cost from the carrier. 

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, You must obtain a return authorization by emailing Sales@RaveFix.com. Please include order number and/or proof of purchase, and reason for return. If you return merchandise without authorization, your return will be rejected and returned back to you, or discarded at your expense. 

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial credits are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Credits (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your credit. Any items returned with damages, or have any indications of being used will be rejected/discarded at your expense. There are absolutely no returns accepted on Halloween Costumes and/or accessories as of October 19th.


All returns/credits (if accepted) will be processed in the form of a store credit (no refunds are issued). Once processed, your credit will automatically be applied to your account, at which time you receive a credit code. The credit code will not expire, and can be used to purchase merchandise on www.RaveFix.com for an equal or greater value. If a greater value is purchased, you will be responsible for the difference in price. We do not credit the initial shipment cost, and/or any discounts/promotions applied to the original order.

Late or missing credits (if applicable)
If you haven’t received a credit yet, first check your email and/or spam again.
If you still have not received your credit, please contact us at sales@ravefix.com.

Sale items (if applicable)
Only regular priced items may be returned and/or credited. Unfortunately, sale items which have been marked down in price cannot be returned.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@ravefix.com to obtain authorization.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a credit to the gift giver and he will find out about your return.

Shipping
To return your product, (after receiving a return authorization number) you should mail your product to the address provided to you when your return authorization number is issued. 

You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We regret to inform you that we cannot assume responsibility for undeliverable packages. In the event that the original shipment is undeliverable, you will be eligible for a refund or store credit...excluding the initial shipment cost, and/or any discounts/promotions applied to the original order, upon the package's return to our facility. Please note that refunds or credits will only be issued once we have received the package in our possession.

Your privacy is extremely important to us! This Privacy Policy explains how Rave Fix ("Rave Fix," "we," "us," or "our")
collects, uses, shares, and protects information about you when you visit
ravefix.com (the "Site"), place an order with us, sign up for our emails or
text messages, or otherwise interact with us. Please read it so you understand
how we handle your information and what choices you have.

Rave Fix is a United States business and this Policy is written for customers
in the United States. See Section 18.


1. INFORMATION WE COLLECT FROM YOU

We collect information you give us directly, including:

- Identity and contact information: your name, email address, phone number,
billing address, and shipping address.
- Order information: the products you buy, sizes, order history, gift
messages, and delivery instructions.
- Account information: your username, password, and saved addresses. See
Section 8 for how we treat account credentials.
- Payment information: the card details you enter at checkout, which are
transmitted directly to our payment providers. We receive only limited
information such as the last four digits of your card, the card brand, and
the billing ZIP code. See Section 9.
- Communications: messages, emails, chat transcripts, product reviews,
returns and exchange requests, and customer support tickets you send us,
including any images you attach.
- Marketing preferences: your subscription status for email and SMS, and the
categories of products you tell us you are interested in.
- Program information: information you provide if you apply to our affiliate,
ambassador, or influencer programs, including your social media handles and
audience information.

We collect this information because we need it to fulfill your order, to
respond to your requests, and to meet our legal obligations. If you choose not
to provide certain information, we may not be able to process your order or
provide certain services.


2. INFORMATION WE COLLECT AUTOMATICALLY

When you visit the Site, we and our service providers automatically collect
certain information about your device and your activity, including:

- Device and connection data: IP address, device type, operating system,
browser type and version, screen resolution, language settings, and unique
device or advertising identifiers.
- Usage data: the pages and products you view, the links you click, search
terms you enter, items you add to your cart, referring website, time zone,
and the dates and times of your visits.
- Approximate location: a general geographic location (such as city, state,
or country) inferred from your IP address. We do not collect precise GPS
location from the Site.
- Cookies and similar technologies: cookies, pixels, web beacons, tags, local
storage, and software development kits placed by us and by our partners.
See Section 10 for details.

We collect this information whether or not you create an account.


3. INFORMATION WE RECEIVE FROM THIRD PARTIES

We may receive information about you from:

- Our e-commerce platform and hosting provider, which processes orders,
accounts, and site activity on our behalf.
- Payment processors and fraud-prevention providers, which return
authorization results, fraud risk scores, and chargeback information.
- Shipping carriers, which provide delivery status and address validation.
- Advertising and social media platforms, which provide advertising
identifiers, audience matching results, and campaign performance data.
- Marketing, review, and analytics providers, which provide engagement
metrics and audience insights.
- Publicly available sources and business partners, where permitted by law.


4. HOW WE USE YOUR INFORMATION

We use the information we collect to:

- Create and manage your account and verify your identity.
- Process, fulfill, ship, and track your orders, and handle returns,
exchanges, refunds, and defect claims.
- Communicate with you about your orders, shipments, back-orders, and
customer service inquiries.
- Send you marketing emails and, where you have opted in, marketing text
messages, and measure how you engage with them.
- Personalize your experience, including product recommendations, recently
viewed items, saved carts, and content relevant to your interests.
- Operate, maintain, secure, test, and improve the Site and our products.
- Detect, investigate, and prevent fraud, abuse, chargebacks, unauthorized
access, and other illegal or prohibited activity.
- Perform analytics and measure advertising performance.
- Comply with our legal obligations, including tax, accounting, consumer
protection, and record-keeping requirements, and establish, exercise, or
defend legal claims.

We do not use your personal information to train large language models or
other artificial intelligence models, and we do not license or disclose it to
anyone for the purpose of training their models. Information shared with our
advertising and analytics partners is governed by our agreements with them.


5. EMAIL AND DIRECT MARKETING

If you subscribe to our newsletter, create an account, or make a purchase, we
may send you promotional emails about new arrivals, sales, restocks, and
offers, including reminders about items left in your cart.

You can opt out at any time by clicking the "unsubscribe" link at the bottom
of any marketing email, or by emailing us at Sales@RaveFix.com. We will honor
your request within ten business days. Opting out of marketing does not stop
transactional messages about an order you have already
placed, such as order confirmations, shipping notices, and returns
correspondence.


6. SMS AND TEXT MESSAGE MARKETING

If you provide your mobile number and opt in to the Rave Fix text program, you
consent to receive recurring automated marketing text messages from Rave Fix
at that number. Consent is not a condition of any purchase. You must be at
least 18 years old to join.

- Message frequency varies. Message and data rates may apply.
- To stop receiving messages, reply STOP, END, CANCEL, QUIT, UNSUBSCRIBE, or
OPT OUT to any message from us. You may also withdraw your consent by any
other reasonable method, including replying to any message with a clear
request to stop or emailing Sales@RaveFix.com. We will honor your request
within ten business days and will send a single confirmation that you have
been unsubscribed.
- For help, reply HELP or email Sales@RaveFix.com.
- Carriers are not liable for delayed or undelivered messages.
- No mobile information will be shared with third parties or affiliates for
their own marketing or promotional purposes. Mobile opt-in data and consent
are not shared with anyone other than the service providers that operate
the text program on our behalf, and those providers may use your number
only to deliver messages for us. All other categories of information are
shared as described in Section 7.
- If you change or deactivate your mobile number, please tell us, so that we
do not send messages to whoever the carrier assigns your old number to.


7. HOW WE MAY SHARE YOUR INFORMATION

We do not exchange your personal information for money. However, because we
use advertising and analytics cookies and pixels, our sharing of online
identifiers, activity data, purchase information, and the preferences we infer
from them with advertising platforms is treated as a "sale" or "sharing" of
personal information under California law, and as "targeted advertising" under
other state privacy laws. You can opt out at any time — see Sections 11
and 14.

We share personal information in the following ways:

- Service providers. We share information with companies that perform
services for us, including our e-commerce platform and hosting provider,
payment processors, fraud-prevention services, shipping and fulfillment
partners, warehouse and logistics vendors, customer support and product
review platforms, email and SMS marketing platforms, and analytics
providers. These companies may use your information only to provide
services to us.
- Advertising and analytics partners. We share online identifiers, device
information, and browsing or purchase activity with advertising networks,
social media platforms, and analytics providers so we can measure
performance and show you relevant ads.
- Legal and safety. We may disclose information if we believe disclosure is
required by law, subpoena, court order, or other legal process; to
cooperate with law enforcement or regulators; to enforce our Terms of
Service; or to protect the rights, property, or safety of Rave Fix, our
customers, or the public, including for fraud prevention.
- Business transfers. If we are involved in a merger, acquisition,
financing, reorganization, bankruptcy, or sale of all or part of our
assets, your information may be transferred as part of that transaction.
- With your direction or consent. We share information in other ways when
you ask us to or agree to it.


8. SENSITIVE PERSONAL INFORMATION

Under California law, "sensitive personal information" includes account
log-in credentials and a payment card number in combination with a security
code. Card numbers and security codes are entered on our checkout page and
transmitted directly to our payment providers; we do not retain them. We
collect account credentials only to create and secure your account. We do not
use or disclose this information for any purpose other than those permitted
under California law and its implementing regulations, and we do not use it to
infer characteristics about you. Because our use is
limited to these permitted purposes, we are not required to offer, and do not
offer, a separate option to limit the use of sensitive personal information.

We do not seek to collect information revealing racial or ethnic origin,
religious or philosophical beliefs, union membership, health or medical
information, genetic or biometric data, citizenship or immigration status, or
data concerning sex life or sexual orientation. Please do not submit this
information to us. We do not infer any of these characteristics from the
products you browse or purchase, and we do not use product categories to build
advertising audiences based on them.


9. PAYMENT INFORMATION

Payments on the Site are processed by third-party payment providers. When you
enter payment card details at checkout, that information is transmitted
directly to the payment provider. We do not store your full card number on our
systems. We receive limited information such as the last four digits of your
card, the card brand, the billing ZIP code, and whether the transaction was
approved. Your use of a payment provider is also governed by that provider's
own privacy policy and terms.


10. COOKIES AND TRACKING TECHNOLOGIES

Cookies are small text files placed on your device that let a site recognize
your browser and remember information about your visit. We use:

- Strictly necessary cookies, which are required for the Site to work,
including cookies that keep you logged in, maintain your shopping cart, and
protect against fraud. These cannot be turned off through our Site.
- Performance and analytics cookies, which tell us how visitors use the Site
so we can improve it.
- Functional cookies, which remember your preferences such as region,
language, and previously viewed items.
- Advertising cookies and pixels, which are used by us and our advertising
partners to measure campaigns and show you ads on other sites and apps.

You can manage cookies through your browser settings, including deleting
existing cookies and blocking new ones, and through the opt-out options in
Section 11. Blocking cookies may cause parts of the Site to stop working
correctly. Independent information about cookies is available at
allaboutcookies.org.


11. INTEREST-BASED ADVERTISING AND YOUR CHOICES

We work with advertising platforms to show you ads for our products on other
websites, apps, and social media. These partners may use cookies, pixels, and
advertising identifiers to build a profile of your interests.

Global Privacy Control. We recognize and honor the Global Privacy Control
(GPC) signal. If you enable GPC in a supported browser or extension, we treat
it as a request to opt out of the sale and sharing of your personal
information and of targeted advertising for that browser or device. You do not
need to do anything else, and we do not require you to verify your identity or
create an account to opt out this way.

Do Not Track. Some browsers send a "Do Not Track" signal. There is no common
industry standard for how to respond to it, and we do not currently respond to
Do Not Track signals. We do honor the Global Privacy Control as described
above.

You can also limit interest-based advertising by:

- Using the "Your Privacy Choices" link in the footer of any page on the Site
to submit an opt-out request.
- Emailing Sales@RaveFix.com with the subject line "Do Not Sell or Share My
Personal Information."
- Adjusting the ad settings offered by the advertising and social media
platforms you use.
- Using the industry opt-out tools at optout.aboutads.info (Digital
Advertising Alliance), optout.networkadvertising.org (Network Advertising
Initiative), and youradchoices.com/appchoices for mobile apps.
- Enabling "Limit Ad Tracking" or an equivalent setting on your mobile
device.

Opting out means you will see less relevant ads, not fewer ads. If you are
signed in to your account when you opt out, or you give us your email address
with your request, we apply your opt-out to the profile we maintain for you as
well as to that browser or device. If you are not signed in, your opt-out
applies to that browser or device, and you may need to renew it if you clear
your cookies or use a different browser.


12. CHILDREN'S PRIVACY

The Site is intended for adults. We do not knowingly collect personal
information from anyone under 13. We do not knowingly sell or share, or
process for targeted advertising, the personal information of any consumer
under 18. If we learn that we have collected information from a child under
13, or that we have sold, shared, or used for targeted advertising the
information of a consumer under 18, we will delete it or stop that processing
promptly. If you believe a child has provided us with personal information,
contact us at Sales@RaveFix.com.


13. DATA RETENTION

We keep your personal information only as long as we need it for the purposes
described in this Policy. Our retention periods are:

- Order and transaction records: 7 years from the date of the transaction, to
meet tax, accounting, and consumer protection requirements.
- Account information and credentials: for as long as your account is active,
then 24 months after closure so we can resolve disputes and prevent fraud.
- Payment tokens held by our payment providers: until you remove the payment
method or close your account.
- Customer service records and communications: 3 years from your last contact
with us.
- Marketing contact information: until you unsubscribe. We keep a suppression
record indefinitely so that we do not contact you again by mistake.
- Cookie, analytics, and advertising data: up to 24 months, or the shorter
period set by the relevant platform.

When we no longer need your information, we delete it or aggregate it so it no
longer identifies you. We may retain information longer where necessary to
resolve a dispute, prevent fraud, or comply with a legal obligation.


14. YOUR PRIVACY RIGHTS

Depending on where you live, you may have some or all of the following rights:

- Right to know or access the personal information we have collected about
you, including the categories, sources, purposes, and recipients.
- Right to correct inaccurate personal information.
- Right to delete personal information we have collected from you, subject to
legal exceptions.
- Right to obtain a portable copy of your information.
- Right to opt out of the sale or sharing of personal information and of
targeted advertising and certain profiling.
- Right to withdraw consent you have given us, such as consent to receive
text messages (see Section 6) or to join our email or text program (see
Section 15).
- Right not to receive discriminatory treatment for exercising your rights.

CALIFORNIA DISCLOSURES

In the twelve months before the date of this Policy:

Categories of personal information we collected: identifiers (name, email
address, phone number, postal address, IP address, account and device
identifiers); customer records; commercial information (products purchased,
considered, or returned); internet or other electronic network activity
(browsing and search history, interactions with the Site and our ads); audio,
electronic, and visual information (chat transcripts, support tickets, and
images submitted with reviews or claims); approximate geolocation;
professional information (for affiliate, ambassador, and influencer
applicants); sensitive personal information (account credentials, as described
in Section 8); and inferences drawn from the above,
such as product preferences.

Categories we disclosed for a business purpose, and the recipients: all of the
categories above — except sensitive personal information, which we disclose
only to our e-commerce platform and hosting provider, our payment processors,
and our fraud-prevention providers — disclosed to our e-commerce platform and
hosting provider, payment processors, fraud-prevention providers, shipping and
fulfillment partners, customer support and review platforms, email and SMS
marketing platforms, analytics providers, and our professional advisors.

Categories we sold or shared, and the third parties: online and device
identifiers (including IP address, cookie identifiers, and advertising IDs)
and, for audience matching, your hashed email address; internet or other
electronic network activity; commercial information; and inferences about your
product preferences — shared with advertising networks, social media
platforms, and analytics providers for cross-context behavioral advertising.
We do not include in this sharing the mobile numbers collected for our text
program. We do not sell or share sensitive personal information, and we do not
sell or share the personal information of consumers we know to be under 18.

Shine the Light. California residents may request information about personal
information we disclosed to third parties for their own direct marketing
purposes. We do not disclose personal information for that purpose.

U.S. STATE PRIVACY LAWS

Residents of states with comprehensive consumer privacy laws — including
California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky,
Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon,
Rhode Island, Tennessee, Texas, Utah, and Virginia — may exercise the rights
available under their state's law.

If you are an Oregon or Minnesota resident, you may request a list of the
specific third parties to which we have disclosed your personal data. If you
are a Connecticut resident, you may request a list of the third parties to
which we have sold your personal data. If you are a Colorado, Connecticut, or
Minnesota resident, you may have rights regarding profiling that produces
legal or similarly significant effects; we do not currently engage in that
kind of profiling.

Nevada residents may submit a verified request that we not sell covered
information by emailing Sales@RaveFix.com with the subject line "Nevada
Opt-Out." We do not currently sell covered information as Nevada law defines
it.

HOW TO EXERCISE YOUR RIGHTS

Email Sales@RaveFix.com with the subject line "Privacy Request," or write to
us at the address in Section 20. Tell us which right you want to exercise and
give us enough information to find your records, such as the email address or
order number associated with your purchases.

We verify your identity before acting on a request to know, correct, or
delete. We do not require verification for a request to opt out of the sale or
sharing of your information, and we never require you to create an account to
submit one.

We respond within 45 days. Where the law allows an extension and we need one,
we will tell you before the original deadline.

Authorized agents. You may use an authorized agent to submit a request for
you. We may ask the agent for proof of authorization and may ask you to
confirm the request directly.

Appeals. If we decline to act on your request, we will tell you why, and you
may appeal by replying to our response or emailing Sales@RaveFix.com with the
subject line "Privacy Appeal." We will respond in writing within 60 days of
receiving your appeal and explain our decision. If we deny your appeal, we
will give you a method to submit a complaint to your state Attorney General.


15. NOTICE OF FINANCIAL INCENTIVE

When you sign up for our email list or text program, we offer 15% off your
first order and free shipping on that order. Because this program involves
collecting your email address and, for the text program, your mobile phone
number, it may be considered a "financial incentive" under California law.

We estimate the value of that information to us at approximately $14 to $19
per subscriber. We calculated this using the expense-incurred method: the 15%
discount applied to our average first order value, plus the average cost to us
of the free shipping we provide on that order.

To join, enter your email address or mobile number in our signup form and
confirm your subscription. Participation is entirely voluntary. You may
withdraw at any time by unsubscribing as described in Sections 5 and 6,
without any penalty to the price or quality of the goods you receive.


16. SECURITY

We maintain administrative, technical, and physical safeguards designed to
protect your information, including encryption of data in transit, access
controls, and monitoring of our systems. No method of transmission or storage
is completely secure, so we cannot guarantee absolute security. Please protect
your account by using a strong, unique password and by not sharing it. Do not
send sensitive information such as full payment card numbers to us by email or
text message.


17. THIRD-PARTY LINKS AND SERVICES

The Site may contain links to third-party websites, social media pages, and
services that we do not control. This Policy does not apply to those sites,
and we are not responsible for their content or their privacy practices. We
encourage you to review the privacy policy of any site you visit.


18. WHERE WE OPERATE

Rave Fix is located in the United States, and the Site and our services are
directed to customers in the United States. We do monitor the behavior of, individuals in the European Economic Area, the
United Kingdom, or Switzerland.

We store and process information in the United States. If you access the Site
from outside the United States, you understand that your information will be
handled in the United States, where privacy laws may differ from those where
you live. If you believe we hold information about you and you are located
outside the United States, contact us at Sales@RaveFix.com.


19. CHANGES TO THIS POLICY

We may update this Policy from time to time. When we do, we will revise the
"Last Updated" date at the top of the page and post the updated Policy on the
Site. If the changes are significant, we will provide a more prominent notice,
which may include emailing subscribers. Where the law requires your consent
for a materially new use of information we have already collected, we will ask
for it before making that change.


20. CONTACT US

If you have questions about this Policy or how we handle your information,
contact us:

Rave Fix
2501 N. Ontario St
Burbank, CA 91504
United States

Email: Sales@RaveFix.com
Customer service hours: Monday - Friday, 9:00 AM - 4:00 PM Pacific Time,
excluding holidays

This website is operated by Rave Fix. Throughout the site, the terms “we”, “us” and “our” refer to Rave Fix. Rave Fix offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Rave Fix, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Rave Fix and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at sales@ravefix.com.

Get your fix with Fast and Free Same Day Shipping! 

If you order by 3:00pm PST (Mon-Fri) from anywhere in the continental United States, your order will ship the same day. Over 99% of orders ship the same day the order is placed. Weekends and holidays excluded. 

While we do offer free shipping on selected items, and many orders deliver rather quickly without a specific request, you have the option during online checkout to request an upgraded shipping method that will ensure a faster delivery. Shipping cost for upgraded services will apply.  

You can track recent orders by logging onto your account and view your order history.